FREE 1-3 Day Shipping eligible for In-Stock items on orders $49.95+ (inside Canada)
Products eligible for FREE 1-3 Day Shipping will be designated by the icon on the product page, in the cart and at checkout. Freight items are excluded from the 1-3 Day Shipping.
Bonus FREE Shipping on Select Items under $49.95
Many of our items priced below $49.95 qualify for Bonus Free Shipping. These items may still be combined with others to reach the $49.95 Free Shipping level and if In Stock would qualify for 1-3 Day Delivery at the $49.95+ level.
Expedited Delivery
PURPLECROWN Kitchenware can expedite most orders which do not contain Freight or special-order Items. We offer this as a convenience, passing along our dealer-exclusive expedited shipping rates directly to our customers. Please call (431) 999-8571 to verify item availability before placing your order. Be advised that all expedited orders are still subject to our Order Processing Time.
Freight Items
Items that ship freight will estimate a live rate from common carriers. It is always best to e-mail or call us toll-free at (431) 999-8571 to request an exact quote. We regret that Freight Items cannot ship to Alaska or Hawaii at this time.
Free Freight Items
Free Freight Items can be found throughout our site. This offer is free only to business addresses and waives the shipping fee only. Businesses requiring lift-gate service will incur an additional fee. Residential addresses—both those requiring and not requiring lift-gate service—will not be charged freight; they will, however, be charged accessorial surcharges for each of these services. As above, Free Freight Items cannot ship to Alaska or Hawaii.
International Orders
We regret that we are unable to accept international orders at this time. Canadian credit card orders will be accepted, but items must be shipped to a US address.
APO and FPO Addresses
Because PURPLECROWN Kitchenware’ primary carrier, UPS, will not deliver to overseas military APO and FPO addresses, we are unfortunately unable to accommodate such orders at this time. We apologize for this inconvenience.
Order Processing & Delivery
In-Stock items on orders $49.95+* placed before 2 PM CST will ship the same day. Items that state, “Ships Directly from Manufacturer” may require 7-10 business days until shipped due to longer processing/shipping times. If you would like to inquire about a drop-ship product please give us a call at 1- (431) 999-8571 and have the Item number ready for the Customer Service representative.
We take extra care in verifying every order we receive. This process is one that we strive to accomplish within the timeframe for your order to ship out or be sent over to the manufacture who drop ships your order. In certain situations, our order verifying process can delay your order from shipping. Please be sure to include accurate information when you are placing your order so if need be we can contact you at the information listed in an attempt to get your order out the same day (if in-stock within our warehouse).
Please verify stock status prior to placing an order as we cannot accurately estimate transit times for out-of-stock items.
PURPLECROWN Kitchenware is not responsible for lost//stolen packages. If you feel your package was misdelivered you can contact our customer service team and we can coordinate with the package handling service to initiate a lost package investigation. If the package handling service is unable to locate the package or provides documentation that the package was delivered to the correct address it is at the sole discretion of PURPLECROWN Kitchenware as to the resolution, we cannot guarantee a replacement or refund depending on the outcome of the lost package investigation.
*Price before tax. Free Shipping applies to the contiguous United States only. Orders shipping to Alaska or Hawaii will be subject to our actual shipping fees.